J.A.S Electrical Contracting Pty Ltd respects your privacy. This policy explains how we handle personal information collected through our website, quote and enquiry forms, phone calls, emails, text messages, Facebook and Instagram lead forms, social media, and while providing electrical services.
Information we collect
Depending on how you contact or engage us, we may collect your name, phone number, email address, service address, suburb, job details, photographs you provide, appointment information, correspondence, quote and invoice details, and payment records. We do not intentionally collect more information than is reasonably needed to respond to your enquiry or provide our services.
When you visit our website, our website or hosting providers may automatically collect standard technical information such as your IP address, browser and device type, pages visited, visit time, referring page and website error information.
How we collect information
We generally collect information directly from you when you submit a website or Meta lead form, call or text us, send an email, contact us through social media, request a quote, book work or become a customer. We may also receive information from an authorised representative, builder, property manager, real estate agent or other person involved in your job.
Why we use your information
We may use your information to respond to enquiries, prepare quotes, assess and schedule work, communicate about a job, provide electrical services, issue invoices and receipts, process payments, maintain business and safety records, improve our services and website, prevent misuse, and meet legal, insurance, taxation and regulatory obligations.
If you enquire through a Facebook or Instagram advertisement, we use the details you submit to contact you about the requested electrical service. We will not sell your personal information.
Disclosure to other parties
We may disclose information where reasonably necessary to employees, subcontractors, suppliers, network and metering providers, insurers, professional advisers, payment providers, and service providers that support our website, email, communications, accounting or business systems. We may also disclose information where required or authorised by law. We require service providers to handle information only for the relevant service.
Storage, security and overseas processing
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No electronic transmission or storage method is completely secure.
Some technology providers, including website, email, cloud and social-media providers, may store or process information outside Australia. Their locations and privacy practices may change. Where applicable, we take reasonable steps to work with reputable providers and protect information in accordance with this policy and applicable law.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, to maintain customer and job records, or to meet legal, accounting, insurance and regulatory obligations. When information is no longer required, we take reasonable steps to delete it or make it anonymous.
Access and correction
You may ask to access the personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. We may need to verify your identity before responding. Contact us using the details below.
Marketing and communication choices
You may ask us to stop sending non-essential marketing communications at any time. Service messages relating to an active enquiry, booking, job, invoice or legal obligation may still be sent where necessary.
Privacy complaints
If you believe we have mishandled your personal information, contact us with details of your concern. We will review the matter and aim to respond within a reasonable period. If you are not satisfied, you may be entitled to contact the Office of the Australian Information Commissioner.
External websites
Our website may link to external websites and social-media services. We are not responsible for the privacy practices or content of services we do not control, and we recommend reviewing their privacy policies.
Changes to this policy
We may update this policy when our information-handling practices, services or legal obligations change. The current version will remain available at this web address, with the effective date shown above.